Hotel Ryumeikan Ochanomizu Honten



Number of Guests: Availability Check Availability

Below, you will find a list of questions most frequently asked by our guests.


■How should I make a reservation for my children?

We are sorry that we do not take any reservations of children guests under 13 years old of age.

■Can 3 people stay in 1 room?

The maximum number of people in a room is two.

■Can you provide an extra bed / futon mattress?

No. our rooms are not set up to accommodate an extra bed or bedding.

■Do you have both single and double rooms?

All of our rooms are twin rooms. If you would like a Hollywood Twin, please let us know in advance.

■Do you have accessible (barrier-free) rooms?

No. (Rooms have some steps or other barriers)

■Do you have connecting rooms?


■May I bring my pet?

Pets are not allowed unless they are licensed service animals.

■Can I choose a specific floor or room with a specific view?

Unfortunately we cannot meet a request for a certain room or floor since all the rooms are located on the second
floor. As for a room with a view, please note that we cannot meet your expectations.

■Do you have smoking rooms?

All the rooms are non-smoking.

■What is your cancellation policy?

Cancellation policy would be as follows:
・On the day of your arrival : 100% of the total night charge.
・The day before your arrival : 80% of the total night charge.
・1 week-2days before your arrival : 20% of the total night charge.
Cancellation policies are dependent on the terms and conditions of the booking. For more information, please refer to the terms and conditions of your reservation.

■How far ahead do you accept reservation?

We take reservations 12 months in advance. However, we are unable to accept reservations for certain periods. Please contact the hotel for the details.

■Can I book all nine rooms?

We do not accept bookings for all nine rooms.

■I made a reservation on your website. How can I confirm it?

Please click [View / Modify / Cancel] on our website and enter your e-mail address and the password that you set when you made the reservation.

■I made a reservation on your website. How can I change or cancel it?

Please click [View / Modify / Cancel] on our website and enter the booking reference your e-mail address.

■Can you arrange for a cake or flower bouquet?

We can help. Please inquire no later than one week before your stay.

■Do you have humidifiers?

All rooms are equipped with air purifiers with humidifying function.

■Do the rooms have Internet access?

Yes, all rooms have free access to WiFi (wireless LAN) and high-speed Internet access (wired LAN).

■Do you provide pajamas or Japanese bathrobe in the room?

We have nightwear (one-piece) and Japanese Bathrobes in the rooms. (Both are one-size)

■Are there any self-laundry facilities in the hotel?

Yes. We have a laundry machine which is free to use for all of our guests. We also have laundry service.

■Can I request a massage in my room?

Body care massage and aroma treatment massage are available between 10:00 a.m. and 3:00 a.m. (Booking required) Please ask our staff for the rate and availability of each course.

■Can I borrow a PC?

We do not have PCs for rent.

■Can I leave my luggage?

We will be happy to keep your luggage before check-in or after check-out. Please feel free to ask our staff.
(Luggage left after check-out must be collected the same day.)

■What is turn down service?

Turn down service is preparation of your room for night sleep.
Our housekeeper will go to your room around 5p.m. and prepare a bed for sleep.

■What time is check-in and check-out?

Check-in is from 3:00 p.m. / check-out is by 12:00 p.m. noon

■Do you accept late check-in?

If you will arrive after your planned time of arrival, or if you think you will arrive after 10:00 p.m, please contact us in advance.


■Do you have a restaurant in the hotel?

RESTAURANT 1899 OCHANOMIZU is in the hotel. Details can be found here.

■Is room service available?

A lunch menu (11:00 a.m. to 2:30 p.m.) and dinner menu (5:30 p.m. to 10:00 p.m.) are available.

■Can I have breakfast in your restaurant?

RESTAURANT 1899 OCHANOMIZU does not offer breakfast. Breakfast will be served in the room.

■What type of breakfast will be served?

There are three types of breakfast. Details can be found here.
Orders are available until 10:00 p.m. on the previous day. If you plan to arrive late, or if you wish to order in advance, please contact us by email or phone beforehand.


■Is there parking lot in the hotel?

Yes. We have a free parking lot (outdoor, uncovered) for hotel guests. If you would like to use it, please contact us in advance since the space is limited.

■How do I get to the hotel?

Please have a look at the page, Map & Directions.


■Do you accept credit cards?

We accept Visa, Amex, JCB, Diners, Mastercard, and UnionPay.

■ Can I pay in advance?

Yes. You can choose from the following payment methods:
・Bank transfer
・Online payment (credit card)
Please contact us for more information.

Delivery/Post Service

■Can I send my luggage to the hotel prior to my arrival?

Yes. Please write the date of your arrival, your full name as advised at the time of booking, and the contact telephone number on the baggage ticket.
Address: Hotel Ryumeikan Ochanomizu Honten Reception Desk
3-4, Kanda-surugadai, Chiyoda-ku, Tokyo 101-0062, Japan
Tel.: (+81) 3-3251 1135

■Can I send my luggage to my home/company from the hotel?

Yes. Please ask our staff for the service.

■I would like to send documents by post from the hotel.

Stamps are available at the Reception Desk. Please feel free to ask our staff.